Client Services Administrator Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
CST Client Advisor
Role:
As a CST Client Advisor, you will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services. Working closely with the CST team, you will offer advice and guidance to both clients and employers, utilising ADAPT and the CTP jobs board (RightJob). This role requires a dedicated individual with exceptional communication skills and a passion for supporting others.
Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills.
This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata.
Please indicate your preferred working schedule/ hours.
Key Responsibilities:
- Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.
- Refer clients to appropriate resources such as Employment Advisors, Specialist Employment Consultants, or Career Consultants, in alignment with CTP CCMPs.
- Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.
- Accurately record all interactions with clients and employers on the CTP ADAPT BMS.
- Track client outcomes post-discharge and record successful "Settled" outcomes as per CST CCMP.
- Encourage employers to utilize the Right Job registration and vacancy posting process.
- Assist in promoting CTP services to service leavers and employers.
- Provide cover for other team members during absences or holidays.
- Undertake additional tasks and requests as directed by the CST Team Leader / Support Centre Manager.
Person Specification:
Essential Competencies:
- NVQ Advice and Guidance (Level 3) or equivalent.
- Experience in guiding, advising, and supporting individuals.
- Self-motivated team player dedicated to achieving successful outcomes.
- Excellent verbal and written communication skills with a personable manner and strong telephone technique.
- Proficient in IT and keyboard skills.
- Experience in business administration, including database and customer relation management systems.
- Strong organizational skills with a proactive approach to achieving goals.
Desirable Competences:
- Empathy with the challenges faced by Armed Forces personnel in civilian employment.
- Understanding or interest in the employment market and recruitment.
- Experience in marketing, promotion, or customer liaison.
- NVQ Advice and Guidance (Level 4) or higher.
Security Clearance:
- Successful candidates must undergo Ministry of Defence security clearance, requiring residency in the UK for over 5 years.
Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.
If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for someone who can work effectively as part of a team to deliver an exceptional customer focused service to all stakeholders. Experience of managing administrative processes on a CRM system and of delivering excellent customer service are therefore essential.
Our Client and Community Delivery team aims to drive and develop new and existing business relationships to contribute to our impact whilst delivering exemplary customer service to all our clients. A critical aspect to this is ensuring all the administration required from point of enquiry through to training delivery is carried out accurately whilst meeting key deadlines.
Working closely with our Client Development Consultants and Client Delivery Consultants, you will support different aspects of the client journey and support with relevant processes including distribution of enquiries, keeping our in-house systems updated and matching Associates to training deliveries. You will ensure all administration relating to these processes is completed effectively and within deadlines set.
About MHFA England
MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.
Looking after you
Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.
Interested? How to apply
To apply, please submit your CV and a cover letter. The closing date is 8th May 2024, but early application is encouraged as we will be reviewing CVs as they come in.
By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.
The client requests no contact from agencies or media sales.
Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?
We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.
About this role:
As Vet Admin Assistant, you’ll
- be the first point of contact those contacting our busy Vet team,
- assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
- support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
- support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.
About you:
For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).
Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Women’s Aid in Luton is a charity dedicated to supporting women exposed to gender-based violence and exploitation, and their children, to be safe and have access to appropriate intervention, support and advice in order to live free from fear and harm.
Our core values are diversity and inclusion, collaboration, advocacy and innovation and our team members apply these daily to achieve our mission to practice in an anti-racist and anti-discriminatory way and develop professional cultures that recognise and challenge oppression in all forms.
We currently have an exciting opportunity for a Senior Administrator to join our charity.
Where: Luton
Hours: 37.5 hrs per week
Salary: £24,432 - £26,357 per annum dependent on experience -
Fixed Term: 12 months
Responsibilities
About the role:
As a Senior Administrator, you will play a crucial role in supporting the efficient functioning of Women’s Aid in Luton. Your responsibilities include managing office operations, supporting senior managers, scheduling appointments, planning meetings, and performing various administrative tasks. Additionally, you will demonstrate a strong commitment to our organisation’s vision, values, and strategic aims.
What we offer:
At Women’s Aid in Luton, we prioritize your well-being and provide a supportive workplace.
Below are some of the benefits that we offer as an employer.
- 25 days holiday (+ bank holidays)
- Flexible working arrangements
- Comprehensive Health Coverage: We provide access to a wide range of health services including dental, optical, and practitioner services such as physiotherapy, chiropractic, and more. We also provide free health coverage for employees' children under 18, making sure the whole family is supported.
- 24/7 GP Support: Our employees have around-the-clock access to GP advice lines and virtual doctor services.
- Free Counselling: We prioritise mental health by providing a 24/7 counselling hotline and up to six face-to-face counselling sessions.
- Prescription Reimbursements: Employees can get reimbursements for NHS prescriptions, reducing their out-of-pocket healthcare costs.
- Personal Accident Cover: Our employees are safeguarded against permanent disability, accidental death, and dental trauma with our personal accident cover.
- Exclusive Discounts: Working with us gives access to an array of exclusive discounts on food shopping, cinema tickets, gym memberships, dining out, tech, travel, and more.
- Life Event Support: We offer financial support during significant life events with our Birth & Adoption Grant.
- A monthly paid wellbeing hour
- Training, career development & progression opportunities
- A friendly and supportive team
Please read attached Job Description and Role Specifics for a more detailed outline of responsibilities
Due to the sensitive nature of this role, we will be considering female applicants only in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)
If this sounds like you and you’d like to begin your journey with Women’s Aid in Luton, then we’d love to talk to you.
We are looking for an experienced leader with a strong track record in contract performance and people management to oversee our project activity at Action Foundation and join our Senior Management Team. We need an individual who is analytical, innovative, and able to undertake a collaborative and strategic approach to developing the charity’s services.
The successful candidate will demonstrate their experience in project management and leadership, developing networks and partnerships and have a strong awareness of the issues facing asylum seekers and refugees.
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are an equal opportunity employer and welcome applications from all sectors of the community.
We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.
Essential information
Hours: 35 hours per week (full time)
Salary: £42,478 – £47,903 per annum plus 6% pension contribution
Annual leave: 28 days + English Bank Holidays
Contract: Permanent, subject to passing a 3-month probation
Application deadline: Midnight Monday 6th May 2024
Interview dates: Week commencing Monday 13th May 2024 at Action Foundation, Newcastle, NE1 2JQ
Pleaes refer to the attachment for the job description
To apply please submit:
- An up-to-date CV
- A supporting statement of no more than 400 words detailing your suitability for the role in reference to the Key Competencies in the Job Description
Details of email address to send completed CV and supporting statement is available on the Action Foundation website.
If you have any queries or would like an informal chat about the role, please contact Duncan McAuley and provide contact details. Details available on Action Foundation website.
The client requests no contact from agencies or media sales.
Supporting Victims of Sexual Violence has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire and Derby City who has experienced sexual abuse, assault or violence, including their friends and family members. We support people irrespective of age, gender or when the abuse occurred.
We're looking for a highly motivated and dedicated Administrator to join our friendly, professional and passionate team to provide high quality administrative duties to the SV2 team, across all services and ensure the proper flow of office procedures.
The successful candidate will maintain a positive and friendly company image by acting as the first line of contact to visitors, clients, and stakeholders in person, online, and via telephone. You will be responsible for answering the phoneline, taking referrals and signposting, ensuring appropriate notes are made on the Organisation’s secure database.
You could be the right person for the role if you have
- A minimum of two years’ experience of undertaking administrative duties
- Experience in delivering services in a confidential environment
- Responding to queries and problem solving
- Able to communicate in a concise and professional manner with a range of staff at various levels, both internal and external to the organisation
- Ability to demonstrate a methodical, organised and flexible approach to work
- Competent multi-tasking skills
- Full driving licence and access to a reliable vehicle with business insurance
We're keen to hear from you if you are looking for a new and exciting challenge.
In exchange we offer a competitive salary, 27 days annual leave plus bank holidays and a comprehensive employee wellbeing service.
This role is subject to Enhanced DBS certification and Police Vetting due to the nature of our services. You can find out more about our recruitment of ex-offenders policy by contacting us
Closing date for completed applications is Midnight on Thursday 2nd May 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role Therefore, if you are interested, please submit your application as early as possible.
Job Type: Full time, Permanent
Full-time hours: 37.5 per week
The client requests no contact from agencies or media sales.
Salary: Grade 1.2 - £24,102 per annum pro rata
Contract: Fixed term until end of October 2026
Part time – 18.75 hours per week
Closing date: Sunday 19th May 2024 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity, and you will play a key part in standing up to the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So we are striving for change; with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.
About the role
You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.
You’ll provide administrative support and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained – all are aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We are looking for someone who;
• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• With a passion for social justice.
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time staff), enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.
Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.
As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.
Key duties
- Staff and volunteer management
- Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
- Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals
Service delivery
- Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
- Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
- Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
- Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
- Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed
- Update service level agreements with existing funders, and draft new agreements as needed
- Interact with clients as needed in a friendly and professional manner
Administration and Finance
- Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
- Line manage work of receptionist/administrative support worker
Fundraising and Marketing
- Help identify new funding and other revenue-raising opportunities
- Support the work of the fundraising sub-committee in preparing funding applications
- Work with trustees and external vendors to ensure CAW website is kept up-to-date
- Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
- Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
- Prepare monthly reports for the trustees on service performance
- Maintain good lines of communication with trustees on all operational matters
- Attend trustee board meetings as needed
Person specification
Essential criteria
- Minimum of 3 years’ experience in a managerial role
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
- Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
- Strong attention to detail
- Experience preparing reports and compiling service statistics
- Ability to think strategically, to identify problems and devise effective solutions
- Ability to work on own initiative, within established practices and procedures
Desirable criteria
- Knowledge and experience of advice work
- Experience with fundraising
- Experience with financial management in the charitable sector
- Knowledge and experience of the local community and voluntary sector in Lewisham
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Full-time and part-time options available:
Office Administrator and Receptionist (35 hours - £25,562)
Office Administrator (19 hours - £13,876)
Receptionist (16.5 hours - £12,050)
Are you looking for a varied and interesting role that’s also rewarding? Do you want to put your administrative talent and organisational skills to use?
We’re looking for a self-motivated person with a can-do attitude to deliver great customer service to our clients and visitors. You’ll be the friendly face of our organisation, greeting all visitors in a welcoming and professional manner. You’ll also help with general administration for all departments and arrange cover for activities and programmes.
Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.
Joining our team means you’ll be doing work you can be proud of, helping to make sure our charity runs smoothly and supporting people to get the best out of their lives.
Main responsibilities
- You’ll look after the reception area, answer the phone and field calls
- You’ll welcome all visitors and make sure our students are signed in and collected at the end of the day, liaising with drivers if needed
- You’ll arrange cover for activities and programmes across Share sites and in the community
About you
- You can deliver excellent customer service to everyone who comes through Share’s doors
- You’re super organised, conscientious, and not afraid to use your initiative to tackle jobs you notice need doing
- You’ve got great people skills and you’re excellent at communicating with people at all levels
Why work for us?
Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.
Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees.
We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.
We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.
How to apply
We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service.
Please send your CV and a cover letter addressing the following questions:
- What are your top three qualities that make you an excellent receptionist/administrator?
- What would you do if someone came in who was very upset and angry?
- Can you tell us about a time when you were very busy and had to multitask? What was the situation and what did you do?
Please also complete our equal opportunities form, which you can download on our website.
If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.
We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment, and if you make it to the interview stage, some questions will be sent in advance. All disabled applicants who meet the minimum criteria will be offered an interview.
This job is subject to two satisfactory references, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.
We look forward to receiving your application.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Supported Accommodation Administrator to provide a welcoming environment and lead on the administration of systems that enables the Supported Accommodation services to operate effectively including: housing management, referrals, financial management and health and safety. This is an exciting role in our Supported Accommodation team that will be the first point of contact for the hostel and input information on the client database in order to ensure that all staff have timely and accurate information about residents. You will also assist the Registered Manager in recording and reviewing documentation in relation to the Supported Accommodation (England) Regulations 2023 and our registration and regulation under OFSTED. In addition to this, you will process voids (vacant rooms) in line with housing management procedures, ensuring that rooms are cleared and liaising with the Facilities Manager to ensure that rooms are habitable as soon as possible.
Please refer to the job description for further information.
In your application form, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
Please note that the hours for this role are 8am-4pm Monday-Friday.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Job title: Receptionist and Administrative Assistant
Responsible to: Head of HR & Operations
Rate: £13.15 per hour
Hours: Wednesday evenings (5 – 8.15 pm) and potentially hours during the day between 8.45am – 5.15pm
Contract type: Casual
Location: Office is located Tudor Road E9, London, with travel to the Hub in Homerton once a month
Benefits: See supporting documents for information on benefits.
An exciting opportunity has arisen at Mind CHWF to join our Facilities team as a Receptionist and Administrative Assistant.
As a crucial part of the Facilities team, you will be the face of the organisation welcoming clients, visitors and fellow staff members, ensuring that the central reception function, including facilities runs smoothly. You will be responsible for telephone calls to the main reception, ensuring call are answered in an efficient and polite manner and messages are relayed. You will also provide effective administrative and facilities support whilst making sure that the reception area is the optimal working environment for all.
Please see the Job Description and Person Specification attached for more information.
DBS clearance at Standard level is required for this role.
About Mind in the City, Hackney and Waltham Forest:
We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.
We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.
We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.
Our values are:
Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.
Connected: Creating a compassionate and supportive community.
Fair: We strive for equity- no-one’s needs should go unmet.
Brave: We walk with people, offering help by doing what works – proven or new.
We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.
We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Those with lived experience of Mental Health are encouraged to apply.
Value-based Recruitment:
We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to further breakdown barriers in our recruitment & selection process.
Shorted-listed candidates will be provided with some questions to help them prepare for the interview.
How to apply:
For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.
The closing date is by 20th May 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.
We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.
Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.
The client requests no contact from agencies or media sales.
Location: Hybrid working for 2 days per week at home
Salary: c.£24,000 dependant on experience
Closing Date: 12th May 2024. This post may close early due to high numbers of applications, so you are advised to apply promptly.
Join our client and help promote excellence in the veterinary profession
The role:
Working for a national Association, this is a fantastic opportunity to join their in-house congress team based near Gloucester with hybrid working. As part of its portfolio of events, the association hosts a large veterinary conference, with a globally renowned scientific programme alongside a significant exhibition.
The Events Administrator will play a key role in supporting a variety of elements across Congress and other events including areas such as scientific programme and speaker administration, social programme logistics, registration and delegate administration, sponsorship and exhibition administration support and onsite delivery.
Due to the variation in both this role and in the events running, it is an ideal opportunity to develop your event organisational skills and be part of an ever-developing team.
Skills and experience:
They are looking for a self-motivated individual with exceptional organisational skills that can demonstrate experience of working on complex projects. The successful candidate will have great attention to detail, ability to work to strict deadlines, work in a multi-tasking environment and possess excellent customer service skills. Experience in running events is desired but not essential if transferable skills can be proven. Proficient IT skills and quick to pick up and run with new technology.
The person:
The ideal candidate will have previous experience of working in a busy office environment and demonstrate excellent communication skills. They will be results driven, strive to make a difference and enjoy a challenge. Exceptional organisational and time management skills and the ability to work effectively within a team are essential.
The candidate must be flexible to occasionally work outside of normal office hours and occasionally travel throughout the UK.
About Our Client:
Our client is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, they work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year they deliver numerous education courses, host a large, small animal Congress, and publish books, manuals, apps, and magazines.
This post is a full-time role working 37.5 hours in the Congress department and reports to the Events Manager.
Their reward package for this role includes a basic salary of circa £24,000 per annum (depending on experience). In addition, they offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service.
They also offer:
- Holiday starting at 25 days (plus bank holidays) rising by 1 day each year up to 28 days, plus a further entitlement of an additional one day every 5 years of service.
- Bupa dental plan.
- Enhanced pay for maternity, paternity, adoption and other family-related leave.
- Life assurance of 3 x annual salary.
- Support for hybrid working for their employees, meaning you can work at home for up to two days a week and they also have a comprehensive Flexible Working Policy.
- Access to a free legal helpline where you can ask their specialist lawyers for legal advice on an array of topics.
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and a network of mental health first aiders. Plus, enhanced Company sick pay, access to private medical insurance upon completion of 12 months’ service, occupational health service and annual flu vaccinations.
- Training and development.
- Free onsite parking, and for those who wish to cycle, they offer a cycle to work scheme which provides a discounted purchase of a bicycle and accessories for healthy, low carbon travel.
- Last but by no means least, they have regular social activities and events for those who wish to join!
And they are:
Community friendly – offering paid leave to volunteer for a charity or not for profit organisation.
Committed to supporting sustainability in their work and in the veterinary profession. The Association has completed a certified carbon audit and has been awarded Silver accreditation with Investors in the Environment.
So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and they would love to hear from you.
How to apply:
In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on their vacancy page.
By applying for this position, you are consenting to the information on your CV being held by the Association for six months.
Their commitment to equality, diversity and inclusion (EDI) underpins their belief that they can make the Association stronger through the unique contributions they can all bring. They create inclusive teams aligned to their values and encourage applications from a diverse range of suitably qualified candidates.
You may have experience in the following: Congress Administrator, Events Coordinator, Event Planner, Conference Coordinator, Administrative Events Assistant, Congress Support Officer, Exhibition Coordinator, Conference Administrator, etc.
REF-213 175
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about supporting people to uphold their rights?
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.
We want to appoint a Professional Advocate who shares our ethos and values and is committed to supporting Lambeth residents achieve their legal rights.
dasl have provided an advocacy service for Lambeth Council for 12 years and since 2020 we have played a key role in the Lambeth Advocacy Hub, a single point of access for all statutory independent advocacy services for Lambeth residents aged 16 and over. We manage referrals and enquiries and provide independent Care Act advocacy and a range of non-statutory advocacy.
We provide a high quality service - we hold the Advocacy Quality Performance Mark. You will hold, or be working towards, a qualification such as the Certificate/Diploma in Independent Advocacy (Level 3), or be able to show the necessary skills and relevant experience in a formal or informal advocacy role.
dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.
We work flexibly between home and office. Our office in Brixton is accessible.
This is a rolling recruitment - applicants will be shortlisted and interviewed as soon as possible. We encourage you to apply as soon as you are able.
The client requests no contact from agencies or media sales.
Contract: One year
3 months’ probation period
Hours: Part time (24 hours a week - there is some flexibility with hours and times)
Salary: £17,400 per annum (£29,000 (FTE))
Line Management: N/A
Reporting to: Project Manager
Annual Leave: 5 weeks plus Bank Holidays (pro rata)
Introduction
Working in a friendly and supportive team, the Admin and Support Assistant will help to facilitate the day to day running of the Foodbank and will be the first point of contact for many visitors, referral agencies, local partners and donors. In this role you will make a real difference to both the people you serve and the staff members and volunteers you work alongside, ensuring a positive experience for all.
Lewisham Foodbank is run by Transform Network (www.transformnetwork.london), a partnership of local churches. We have the Trussell Trust franchise for the London Borough of Lewisham and are one of a network of 1500 Trussell Trust foodbanks across the UK. The foodbank, which has been operating since November 2012, is founded on Christian principles. Not every member of the team is a Christian, but we all subscribe to the same values and would expect the new team member will too. Our strong staff and volunteer teams work with the most vulnerable people to transform lives and communities. Our work is founded on our mission, vision and values, and we are committed to showing kindness, raising self-belief and inspiring hope for the future in the individuals we serve.
Purpose of the Post
This role will support the smooth running of all Lewisham Foodbank operations by providing effective and supportive communications to those who contact the main Foodbank phone line and inbox. The postholder will be based at the New Hope Centre office (353H Bromley Road, SE6 2RP) and will respond to enquiries in a timely manner with relevant information, or direct them to the relevant staff member. The candidate must have excellent interpersonal skills and will communicate well with other team members, clients and external organisations to troubleshoot when challenges arise, sometimes being required to provide information and support to people facing complex and distressing situations. The postholder will liaise and work closely with the rest of the team to ensure safeguarding procedures are followed and communication is in line with our policies and values.
Lewisham Foodbank works on a referral system and works with over 500 local organisations who refer people to our services. The postholder will be responsible for setting up new referral agencies on our system and sending out onboarding information and regular updates to these partners. They will also have responsibility for checking requests for home deliveries and coordinating the preparation and administration of these with a small group of delivery volunteers. This may occasionally require phoning clients and packing deliveries themselves if a volunteer has not been able to attend.
Main Duties & Responsibilities
● Respond promptly to enquiries on the main food bank phone and inbox from visitors, referrals organisations, donors and others.
● Either reply to enquiries or forward to the relevant member of staff.
● Sort emails into relevant folders and update records, when necessary, on the data collection system.
● Assess requests for deliveries and co-ordinate with delivery volunteer teams to prepare and deliver to a small group of clients’ homes.
● Liaise with referral agencies when more information or communication about deliveries is required.
● Keep the database updated with delivery requests.
● Set up new partners as referral agencies on the Data Collection System and send them all the relevant onboarding information.
● Contact referrers where clients have exceeded voucher limits and agree ongoing support in collaboration with the Project Manager.
● Create and send thank you certificates to donors at regular intervals.
● Support administrative volunteers to issue e-vouchers on behalf of job centres and other agencies that are not signed up as referrers.
● Deal with enquiries regarding Acts 435 grants and provide relevant information or signposting.
● Participate in relevant training courses and Food Network meetings.
● Keep up to date with local support and signposting information.
● Occasionally take minutes at meetings.
● Occasionally visit foodbank distribution centres and be prepared to step in to help at centres or the warehouse if there is an unexpected shortage of volunteers.
● To use online data systems and ensure all warehouse paperwork is stored securely in line with GDPR.
● To attend meetings as appropriate, including meetings which may include a time of prayer and reflection.
● To carry out other duties required by the post as agreed by the Project Manager.
● In agreement with the Project Manager, to pursue a personal programme of learning and development to enhance your skills and performance.
Person Specification
ESSENTIAL QUALITIES
● Be supportive of the goals, Christian ethos, values and vision of Lewisham Foodbank, including a belief in the importance of all people of different backgrounds working together and respecting and valuing each other’s contributions.
● Have a passion for working and supporting those with lived experience of poverty.
● Be a strong team player.
● Be self-motivated and able to carry out responsibilities with minimum supervision.
● Be an excellent communicator.
● Have a sense of humour.
● Be encouraging and resilient, with a strong positive attitude.
● Be a person of empathy, honesty and integrity.
● Have the ability to work well in a team and unsupervised.
● Be able to upskill quickly, make decisions and discern the best course of action in high pressure situations.
ESSENTIAL SKILLS, KNOWLEDGE & EXPERIENCE
● Established ability to plan, organise and prioritise tasks.
● Excellent communication skills - both written and oral.
● Confident with IT systems, including Microsoft Office and cloud file-sharing.
● Flexibility and proven ability to manage a number of tasks at any one time.
● Driving licence or ability to travel around the community.
● Ability to be flexible and proactive to resolve problems and challenging situations when they arise.
DESIRABLE QUALITIES, SKILLS, KNOWLEDGE AND EXPERIENCE
● An awareness of poverty and its wider impact.
● Ability and experience of working with people experiencing poverty and food insecurity.
● A good knowledge and understanding of safeguarding adults and children, although training will be provided.
● An understanding of the welfare system.
● Experience of working or volunteering in an organisation that deploys volunteers.
April 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As the Administration and Liaison Officer you will be the primary point of contact and the face of the Rugby foodbank for all stakeholders. You will need to have excellent administration and communication skills as you will be our contact point for volunteers, clients, voucher issuing agencies, food and financial donors. In partnership with the Service Delivery Manager, you will guide the development of the foodbank project including its material resources, financial assets, reputation, partnerships and volunteer body.
Your key skills will be effective communication and the ability to work with all types of people from every kind of background. You will engage with volunteers, clients, Trustees and external agencies such as statutory agencies, churches, schools and businesses to maximise engagement. You will need to be a flexible team member with the ability to balance duties according to the needs and opportunities of the organisation. You will be an outgoing self-starter who is confident working on their own initiative as well as part of a wider team.
Our stakeholders are primarily our volunteers, clients, voucher issuing agencies including statutory and community groups, food and financial donors from the community including churches and other faith groups, schools, other charities and businesses, our Trustees and staff.
Our Values: Compassion, Respect, Integrity, Faith and Community
At Hope4, (operating via the Hope Centre and Rugby foodbank), we believe that everyone has the right to have a place to call ‘home’, somewhere that is safe, secure and sustainable, and enough food even when in a crisis. We also believe that everyone should have the chance to realise their hopes and ambitions and as a charity, our clients are at the heart of what we do. Although Rugby is a small market town, in 2023 we supported over 190 people at our Day Centre and provided over 6000 food parcels at our Foodbank. Our staff and more than 80 volunteers are crucial to making this happen. Rugby foodbank is part of the Trussell Trust network of foodbank and operates within their operating model. The charity is founded on Christian principles and works to address homelessness and food poverty in the Borough of Rugby. Our staff and volunteers support these values and ethos irrespective of belief or background. Hope4 is the overarching charity name overseeing all operations of the Hope Centre and Rugby Foodbank.
For more details see the full job description and person specification.
The client requests no contact from agencies or media sales.